Refund & Return Policy
At Baduga Community, we strive to provide exceptional services across all our offerings. However, we understand that there may be instances where you may request a refund or return. This policy outlines the timelines, conditions, and procedures applicable to our services.
Refund Request Timeframes
- Minimum Time to Request a Refund: Refund requests must be submitted no earlier than 24 hours after purchase to allow initial processing.
- Maximum Time to Request a Refund: All refund requests must be submitted within 14 days of the purchase or subscription date unless otherwise specified below.
- Refund processing may take between 7-10 business days after approval.
Return Request Timeframes
- Returns (where applicable) must be requested within 14 days of receipt of a physical product or confirmation of purchase.
- Products must be returned in original condition for the return to be accepted.
- Refunds for returns will be processed after the product has been received and inspected.
General Refund Conditions
- Refunds are processed using the original payment method.
- To request a refund, please contact our support team at support@baduga.com with your order details.
- Refunds may take up to 7-10 business days to process after approval.
Service-Specific Refund & Return Details
1. E-Books
We offer digital content in the form of e-books. Due to the nature of digital products:
- Refund requests must be made within 14 days of purchase and only if the e-book has not been downloaded or accessed.
- No returns are applicable for digital content.
- No refunds will be issued for e-books that have been downloaded or partially read.
- Requests for refunds must include proof of purchase.
2. Business Growth Tools and Resources
For our business-related tools and resources:
- Refunds are granted only if the services have not been accessed or utilized within 14 days of purchase.
- Returns do not apply to digital or service products.
- If you encounter technical issues preventing access, please contact support for assistance before requesting a refund.
- No refunds for services fully or partially used.
3. Matrimony Services
Our matrimony services facilitate connections between members:
- Membership fees are non-refundable once the profile is active or matched with other users.
- Refund requests related to duplicate payments or technical errors must be submitted within 14 days of payment.
- Returns do not apply to subscription services.
4. Music Streaming
Music streaming access is subscription-based:
- Refunds are not available for monthly subscription fees once the subscription period has started.
- Refunds may be granted if the service was unavailable due to technical failures for more than 24 continuous hours.
- Refund requests related to service disruptions must be submitted within 7 days after the issue.
5. Festival Discoveries and Events
For paid events or festival discovery packages:
- Refund and return requests must be submitted at least 7 days prior to the event date.
- No refunds or returns will be issued for no-shows or cancellations made less than 7 days before the event.
- Refunds will be processed within 7-10 business days after the request is approved.
6. Location Finder
Our location finder service is free to use; however, any premium navigation or guide subscriptions fall under the following:
- Refunds are available within 7 days of subscription if the service is not functioning as advertised.
- No refunds or returns after extensive use of the premium features.
7. About Us and Informational Content
Access to informational content about our mission, vision, and team is free and therefore non-refundable and non-returnable.
8. Cultural Rituals Content
This content is provided as educational material and is non-refundable and non-returnable once accessed or downloaded.
Non-Refundable & Non-Returnable Situations
- Change of mind or user preference after purchase.
- Services or products used partially or fully.
- Failure to read or understand the terms before purchasing.
- Digital content once accessed or downloaded.
- Subscription services after the billing period has started (except as noted).
Contact Us
If you have questions or need to request a refund or return, please contact our support team:
Email: support@baduga.com
Phone: +91 9843864494
We are committed to ensuring a fair and transparent refund and return process and encourage you to reach out with any concerns.